How we bill.
Generally speaking, here are our billing best practices. However, each engagement is unique, so refer to your proposal for any nuances specific to our partnership.
Invoices for Recurring Services and License Fees are due upon receipt and will be collected at the start of each month.
Services performed on an hourly billing basis, including any work outside of the scope identified in your proposal, will be billed semi-monthly at standard hourly rates.
Invoices will be collected via ACH or Credit card using our secure payment processing platform.
Note: Clients choosing to pay by credit card will incur an additional 3% processing fee.

Have a question about your invoice or not sure what a charge is related to? Email ar@milestone.inc for billing support.